Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that the minimum order to your area can be quite high. Please call our office for a current quote.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as the day before your party. If this is the case, we will call the day before to confirm that someone will be at the party location.
Q: We've rented some really dirty inflatables from other companies in the past. Are they always that dirty?
A: No. Our professional team will clean the bounce and perform a safety inspection before your party.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 75´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What is your cancellation policy?
A: We are very flexible with our cancellation policy. While the deposit is NON-refundable, if you or Blast Party Rentals deems it necessary to schedule your event (due to inclement weather ONLY) you have one year to use your deposit towards the rental of anything from the website.
Q: Do you require a deposit?
A: Yes all orders require a deposit of 50% (half). The deposit is not refundable for any reason.
Q: How big are the bounce houses?
A: Most of our bounces are 15´x15´ which is suitable for kids all the way up to adults. When we set up, you'll need room for the blower and can't rub against walls or trees as this may damage the unit. The sizes listed with each unit include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup, as there may be an additional charge.
Q: What about the big units? Any special requirements?
A: Check the requirements listed with each unit. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room and no stairs or steep hills.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, concrete, or inside on a gym or similar floor.. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Also, NO dirt, sand, or mulch.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Still have a question? Call or Write: firstname.lastname@example.org 603-300-8604
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